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FAQs

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please send us an email to dining@admin.usf.edu and we'll get back to you as soon as possible.

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Meal Plans

What Meal Plans do you offer?

Whether you are a student or a faculty member, there is a range of meal plans to fit everyone's needs. The different plans can give you the option of eating as often as you want whether that is multiple times a day or just a few times a week. By eating on campus, you can have a peace of mind that all of their dining needs are taken care of while you are here on campus. Our plans range in size and value. Check out the Meal Plan page for full details and information.

What type of Meal Plan is recommended?

We have a variety of meal plans to meet your needs! Depending on your class year, where you live, and how much you are on campus, our recommendations may vary. Be sure to use our filter and sort functions to help choose your plan. If you still need help choosing a plan, give us a call at 813-974-4499 or email us dining@admin.usf.edu.

How can I purchase a Meal Plan?

You can select your meal plan by clicking here or by visiting us on campus at Marshall Student Center, 1502. All traditional student meal plans are tax-free and billed to the student (OASIS) account. Payments to OASIS are handled through the Cashier’s Office. Visit SVC 1039 or www.usf.edu/cashiers for more information.

Are Meal Plans required?

All First Year Students living on campus in a traditional or suite-style residence hall are required to select a meal plan from the following options: Open Access, Any 15, or Bull Block 165.  Specifically, the Open Access Meal Plan is recommended for any resident living on campus- especially first year residents, plus it is the most economical and flexible way to eat on campus! The Open Access provides students the option to go in and out of our three dining hall locations without needing to keep track of or count how many accesses they have used, have left, or need to use! Students can head into the dining hall for a soda, full meal, or just to study with friends with no stress since they have unlimited access!

What are Dining Dollars?

Dining Dollars are accepted as payment at all on campus restaurants. They are loaded right on your Student ID card, so there is no need to carry around cash or another card! There is no minimum balance, over draft fees, or hassles! USF offers a bonus of 10% when purchasing increments of $100 in Dining Dollars.

How do I get Dining Dollars?

Dining Dollars can be purchased by clicking here, or by visiting us on campus at Marshall Student Center, 1502.

What if I want to change my Meal Plan?

You may upgrade your account at any time. A grace period is provided each semester during which you may change the prorated value of your Residential Meal Plan to another Residential Meal Plan within your designated tier.
Fall grace period: 8/20/15 - 8/28/15 at 4:00 pm.
During the Spring grace period: 1/09/16 - 1/15/16 at 4:00 pm, Fall admits may change within Tier 1 or Tier 2.
Meal Plan changes must be completed in person at the USF Dining Services Meal Plan Office located in MSC 1502.

How do I get into the dining locations once I have selected my Meal Plan?

Your USF ID card will be activate with your meal plan. Present your card to the cashier in the dining hall, and you are all set!

Can I carry meals over to the next semester?

All meals expire at the end of the semester.

Can I treat a friend to a meal?

To keep discounts as high as possible, meals are reserved for the meal plan holder only on the Open Access and Any 15 meal plans. The Dining Dollar portion of the meal plan may be used to treat a friend, if desired.
For Faculty, Staff, Graduate Student meal plans and all block plans, the meal portion of the Meal Plan may be used to treat a maximum of three friends to a meal, if desired.

What do I do when my Dining Dollar balance gets low?

You can reload your Dining Dollars at any time! Dining Dollars can be purchased by clicking here, or by visiting us on campus at Marshall Student Center, 1502.

Where is the Meal Plan Office Located?

Marshall Student Center
1st floor Rm. 1502
813-974-4499
813-974-5922
(fax) 813-973-3434

Account

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

How do I find more about Nutritional Information?

Use our Comparison Box and Nutritional Calculator to get the most out of your eating decisions. Select products from the Menu section and use one of the options below to get accurate comparisons and information about your choices.

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

USF Dining provides students, faculty, and staff with a variety of options while also focusing on those with special dietary needs and preferences. Our relationship with the guest and the food we provide are key factors in our success. We are able to accommodate numerous dietary needs, which include, but are not limited to individuals with Celiac disease (gluten free/'made without gluten ingredients'), Crohns Disease, IBS, Diabetes, lactose intolerant, vegetarian, vegan, a variety of food allergies, and other dietary needs based on religious practices.

We take food allergies and sensitivities very serious. It is best to let our full-time Registered Dietitian, managers, and staff know about your specific food allergy or dietary need. Please let our servers know if you would like them to change their gloves and use clean utensils, cutting boards, cookware etc. If you have any questions or concerns regarding cross-contamination with food products or ingredients, or would like something specially made our dietitian, management, and executive chef are more than happy to meet with you and make those accommodations.

To schedule an appointment with the Registered Dietitian, please contact our main office at 813-974-4499.

Commerce

Select your Fulfillment Method

Please review your order method and the location you would like the product shipped to. 

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

What are AFO/FPO/DPO addresses?

APO and FPO addresses allow the postal service to efficiently deliver mail to active duty military members serving overseas. When the mail arrives at the APO or FPO, the staff will send the mail onto the proper division of the military to which the addressee belongs. The division then delivers the mail to the individual.

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

    • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

    • Never share passwords with anyone.

    • Change passwords immediately if they may have been compromised.

    • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

How do I use variants?

Have your food your way! Choose from our variant options to customize your meal exactly how you want it. Please note any charges that might be associated with adding additional variants to your meal.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.


Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.