OVERVIEW
Please read the full Terms and Conditions (“Terms”) below carefully. By completing the registration information on the Clutch platform, you (“you” or “Member”) also agree to become a member of the Aramark’s USF Dining Rewards program (“Program”), which is subject to these Terms, Aramark’s privacy policy, and all terms applicable to your use of Aramark websites and the Clutch platform. If you do not wish to participate, then you can opt-out of the Program in the Clutch platform profile settings. There is no fee for entering the Program.
Subject to these Terms, Members can earn points on qualifying purchases made on campus at the point-of-sale which can be redeemed for a voucher for future such purchases (“Rewards”). Aramark may also offer other promotional opportunities from time to time. Members may have the opportunity from time to time to submit information about themselves to enable Aramark to provide more personalized offers and experiences. All information submitted is subject to Aramark’s Privacy Policy, including the CCPA-related terms for California residents, which is found here.
The Program is valid only in the United States and is void where prohibited or restricted. The Program commences on May 5, 2022 and shall expire on December 31, 2022, unless extended by Aramark (the “Program Term”). Aramark reserves the right to modify or terminate the Program at any time, including changing or terminating the number and type of Rewards offered to Members in its sole discretion at any time.
I. MEMBERSHIP
1.1. Free Enrollment
No purchase is necessary to enroll in the Program. The Program is intended for personal use only. Commercial use is prohibited.
1.2. Eligibility
You must be age 17 years or older, and a student, faculty or staff member at a participating Aramark client location to be become a Member. Membership is limited to individuals only and is limited to one account per individual. Accounts are personal and cannot be sold, transferred, or assigned to or shared with friends, family, or others.
1.3. Becoming a Member
To become a Member of the Program, you first must create an account through the sign-up portal on the Clutch platform, accessible through Campus Dish. Members must accept these Terms before they are able to receive benefits of membership.
1.4. Account Responsibility
Aramark is not responsible for the use of a Member’s account or redemption of a Member’s points. It is the Member’s responsibility to manage unauthorized use or redemption of points by family or friends or other individuals who might have access to the Member’s account. In the event the Member’s account is stolen, and the account is used or the points are redeemed, the Member must inform Aramark, and we will investigate the report and determine in our sole discretion what remedy, if any, may be available. Members are responsible for keeping their contact and other information current and accurate. Aramark is not responsible for communications failures or other problems caused by out-of-date or inaccurate information provided by a Member.
1.5. Communication Options & Preferences; Member Privacy
Program communications to Members may include in-platform messaging, email, SMS text messaging, and/or push notifications. Members have the ability to opt-out of each method of communication. You may change your communication preferences as follows: (a) You may unsubscribe from promotional emails by clicking the “unsubscribe” link at the bottom of any Program emails; (b) you may unsubscribe from SMS text notifications by replying with “STOP” or other opt-out language as instructed in any text message you receive from the Program; and (c) push notifications may be changed by adjusting the settings on your mobile device.
Any exercise of Member privacy rights, including without limitation, opting out from our promotional emails, will not limit your Program benefits. Please note that if you are a California consumer and submit a CCPA-related deletion request, we will ask you if you want to terminate your Membership (and account) or to retain your Membership. If you choose to retain your Membership, Aramark will continue to use your personal information to provide the Program and related services or as otherwise permitted by applicable law.
1.6 Additional Benefits
Additional Member benefits, such as special promotions, offers, or events, may be available from time to time. These benefits may require a completed profile and/or opt-in to push notifications, email, and/or location services to be eligible and for you to receive notification of the benefits, all as explained in the terms of each offer. Failure to enroll in such communications, to activate such features, or to have network connectivity, may result in your not receiving information about benefits. Aramark is not responsible for any such failures.
1.7. Deactivation
(a) By Member. You may deactivate your Program participation through the profile settings. Upon deactivation, any unused points and/or Rewards accrued in your account will be forfeited and cannot be redeemed.
(b) By Aramark. Aramark reserves the right to deactivate any Member’s account at any time (i) if such Member violates these Terms, engages in fraudulent conduct, or otherwise abuses the Rewards program, as determined in Aramark’s sole discretion, or (ii) if the account has been inactive for a period of two years or more. “Inactive” means failing to make an eligible points-earning purchase or failing to claim or redeem a Reward for 24 months or more.
(c) Effect of Deactivation. If an account becomes terminated by either Aramark or the Member, all previously earned points and/or unused Rewards automatically terminate and become null and void. Subsequent re-enrollment by the same Member will be at a zero-point balance. Aramark reserves the right to refuse re-enrollment to any terminated Member based on previous fraudulent, abusive, or otherwise inappropriate behavior, as determined by Aramark in its sole discretion.
II. EARNING AND REDEEMING POINTS
2.1. General
Members can earn points on qualifying purchases made at designated locations on campus. Points for any qualifying purchase can only be credited to one account. No splitting of orders or points. Points accumulated on different Member accounts may not be combined or aggregated to claim Rewards.
2.2. Basic Earning Rate
Members earn twenty (20) points for every qualifying purchase. For every three hundred (300) points earned, the Member shall receive a Five Dollar ($5.00) off voucher for a future qualifying purchase of at least Five Dollars ($5.00), exclusive of taxes and fees.
Premium Members earn thirty (30) points for every qualifying purchase. For every three hundred (300) points earned, the Premium Member shall receive a Five Dollar ($5.00) off voucher for a future qualifying purchase of at least Five Dollars ($5.00), exclusive of taxes and fees.
Each Member is eligible to redeem up to four (4) such vouchers in a given calendar month and up to fifteen (15) such vouchers in a given academic semester. Points will be subtracted from your account immediately when a Reward is claimed. All Reward claims are final. No returns or refunds of points used to claim a Reward.
2.3. Exclusions
Aramark may exclude any menu items or locations from counting as qualifying purchases by disclosing at the point of purchase that such items are excluded. All purchases made by a Member prior to joining the Program are not eligible for Program credit, except for same-day enrollment and qualifying purchases.
2.4. Addition of Points to Accounts
Generally, points are automatically added to a Member’s Program account after completion of the qualifying purchase. Point balances and Rewards are visible via the Member’s account. Rewards are subject to change or removal at any time in Aramark’s sole discretion.
2.5. Cancellations/Refunds
If you cancel an order for which you earned points, or have such an order refunded, any points associated with that order will be deducted from your Program account. This can cause a Member to have a negative points balance.
2.6. Bonus Point Promotions
From time to time, Aramark may run certain bonus point promotions. Under bonus point promotions, Members can earn additional or “bonus points” for completed actions and purchases. Bonus point promotions are subject to the terms and conditions of the offer, along with these Terms, and may be offered at any time in Aramark’s sole discretion.
2.7. Points Disputes
If you believe that a purchase should have resulted in the addition of points to your account, and such points are not posted to your account within two weeks after the purchase (“Points Dispute”), please notify us immediately at DiningServices@Aramark.com. We will use reasonable efforts to investigate your Points Dispute so long as you notify us of such dispute within 90 days of the purchase. If you do not notify us within 90 days, you will have waived your right to make a Points Dispute with respect to that purchase. In order for us to undertake an investigation of your Points Dispute, we may require you to provide written confirmation of the Points Dispute. If we do not receive the requested written confirmation at the address and within the time requested, we may determine in our sole discretion not to investigate your Points Dispute. Upon completion of our investigation and our resolution of your Points Dispute, we will have no further responsibilities should you later reassert the same Points Dispute.
2.9 Points Expiration
Points and Rewards expire at the end of the Program Term. No credit or cash will be given for unused or expired points.
III. GENERAL
3.1. Binding Terms
By joining the Program, you agree to be bound by these Terms and all terms applicable to your use of Aramark websites and the Clutch platform, including but not limited to Aramark’s Privacy Policy, and the terms and conditions related to arbitration of disputes and limitation of liability.
3.2. Modifications/Termination of Program or Terms
Aramark reserves the right to cancel, modify, or restrict any aspect of the Program at any time, including, without limitation, the earning rate, conversion rate, and expiration policy for all points and Rewards. Notification of changes will be provided on Campus Dish Rewards page and/or through Program communications. Aramark may make these changes even though such changes may affect the Member’s ability to use points or Rewards already accumulated. You are responsible for remaining knowledgeable about the Program Terms. Continued participation in the Program after any posted change(s) constitutes your acceptance of the change(s).
3.3 Account Balances
Aramark reserves the right to determine the number of points in any Member’s account based on Aramark internal records related to the Member’s account. In the event that there is an inconsistency between the points accrued in your account and what you believe you should have based on your purchase receipt(s), please contact us at DiningServices@Aramark.com. Aramark assumes no responsibility for errors caused by incorrect Member information. All decisions by Aramark on reconciliation of account balances are final and binding.
3.4 Abuse by Member
Aramark may revoke any Member’s membership at any time if the Member engages in abuse of the Program or fails to follow these Terms. The sale of points or Rewards is prohibited and may result in the confiscation or cancellation of your points and/or Rewards as well as suspension or termination of your membership in the Program or termination of your account, which in each case shall be final and conclusive. Aramark employs various internal and external fraud prevention tools to monitor fraudulent activity associated with Member accounts and may deduct points or cancel Rewards if Aramark determines, in its sole discretion, that points or Rewards were obtained fraudulently or were associated with purchases made by someone other than the account holder. In addition, fraud or abuse relating to the accrual of points or the claiming or redemption of Rewards may result in revocation of your membership in the Program and may affect your eligibility for participation in any other Aramark programs.
3.5 Promotional Program Only
Rewards are purely promotional offers, do not constitute property of any Member, are non-transferable, have no cash value, and cannot be redeemed for cash or gift cards. No portion of any qualifying purchase constitutes consideration paid for any Rewards or other promotional benefit.
For information regarding the Program, contact customer care at DiningServices@Aramark.com.
